Getting started

Setup your Apizee environment and start working with visual engagement.

This section relies on the video communication services developed by Apizee.

There are 2 types of video communication service:

• Apizee "Video Assistance" : this type of video communication webapp gathers a great set of interaction tools that will empower customer support agents to help their customers.

• Apizee "Video Meeting" : this type of video communication service implements a video chat room where an 'organizer' has elevated permissions and where other participants can join the room through different scenario.

1. Request a developer account

You need an account on Apizee Cloud in order to start video sessions and perform API calls.

Contact our presales experts to request a developer account.

2. Start your first video call

With your developer account in hand, now you can work with Apizee Cloud.

You can start a video session in three ways:

Manually using Apizee Cloud

• Connect to https://cloud.apizee.com/ with your user account

• At the top-right click on quick-invitation

• Select the service you want to start with and type a phone number or email address

• Finally send the invitation to start your video session

Integrating the quick invitation page

• Connect to https://cloud.apizee.com/ with your user account

• Call our quick invitation page with query-string parameters

• Continue as described above

Using our REST API

• Connect to Apizee REST API with your user account

• Use the Bearer Token in further calls to authenticate your requests

• Call create-ticket or create-meeting REST API calls to start your video session

3. Use our Webhooks and REST APIs

Now that you created your first video session, you can configure and use our Webhooks and REST APIs to interact with Apizee session objects.